Customer & Insights

Your CRM succeeds only when it reflects how you actually go to market

Doctolib’s monopoly traps French clinics in a costly dependency. Data silos and high fees block networks from analyzing the patient journey, threatening their strategic sovereignty.

EFOR’s success shows the paradox: no tools until 100m of revenue, just world-class execution

B2B services firms show strong delivery digitization but still operate with fragmented systems, complex data, and uneven AI adoption.

"Growth at all costs" is over. Stratos' framework prioritizes efficiency via NRR, CAC Payback, and LTV:CAC to drive sustainable SaaS profitability.

Modern data stack evolves from analytics to AI backbone. Cloud warehouses, streaming data, and lakehouse architectures enable real-time ML at scale, addressing training-serving skew and governance for production AI systems.

Modern Medical Imaging: RIS, PACS, and the Challenges of Nuclear Medicine Medical imaging has undergone a digital revolution over the past decades. Between conventional radiology and nuclear medicine, healthcare professionals now rely on sophisticated information systems to manage, archive, and analyze the millions of images produced each year. At the heart of this transformation are two essential technological pillars: the RIS (Radiology Information System) and the PACS (Picture Archiving and Communication System).

A practical framework for evaluating SaaS performance through net revenue retention, CAC payback, ARR quality, efficiency and reliable data infrastructure.

How Buy & Build investors can maximize value creation by aligning IT choices with the investment thesis — phased, targeted implementations.

Many startups face a far grimmer reality nowadays, but there may be interesting opportunities in the European market to add a tech dimension to service-sector LBOs

Consolidators can no longer rely on buying cheap — real value is created by connecting every new office to the same digital backbone.

Low-cost coders and AI tools give the easiest route to build tech-enabled companies. What this means for competitive moats and valuations.

Facing LBO debt and regulatory pressure, French clinic networks must reinvent their model. The focus shifts to restructuring and medical value.

Treat referring doctors like VIP clients using CRM & automation. Track volume, personalize updates, and predict churn for a scalable patient flow.

When Sales and Finance data clash, your ARR and Churn are wrong. Fix it by rationalizing offers, automating recognition, and centralizing data.

Mid-cap companies face a sovereignty squeeze: too large to ignore GDPR risks, too small for dedicated multi-cloud teams. Sovereignty adds 30-40% costs.

Six critical metrics hiding in your time tracking data that predict project disasters weeks before they appear in financial reports.

This brief explores why IT is often overlooked in the boardroom and how to reposition it as a lever for risk mitigation, operational efficiency, and value creation.