Stratos | Healthcare Performance Monitor (A4 Stacked)
Healthcare Performance Monitor Strategic KPI Dashboard
P0 Very High Priority (Immediate Rev/Cost Impact)
P1 High Priority (Strategic Growth/Efficiency)
P2 Lower Priority (Long-term Enabler)

This dashboard consolidates the critical Key Performance Indicators (KPIs) standard across high-performing clinic networks. Operating within a strictly regulated environment, this framework is designed to balance aggressive growth with clinical excellence. Crucially, these metrics serve as a guardrail against the "factory effect"—the risk of over-industrializing patient care—which has severely impacted the healthcare sector's reputation and sustainability over the past two years.

1. Access & Retention
Inbound Flow (The Funnel)
  • Call Pickup Rate & Missed Calls P2 % of calls answered <30s. High missed call rates = direct revenue loss.
  • Practitioner Slot Availability P0 Yield Management: Open slots vs. booked capacity.
Patient Loyalty
  • No-Show Rate P0 % of missed appointments (Revenue leakage).
  • Recurring Patient Rate P1 Retention: % of patients returning for follow-ups (>1 visit/year).
2. Ops & Clinical Efficiency
Resource Optimization
  • Machine Occupancy Rate P2 Utilization of heavy assets (MRI/CT/Surgery).
  • Throughput Time P2 Planned vs. Real duration per act (Bottleneck detection).
  • Non-Productive Acts P2 Error rate (patient prep, wrong product) leading to cancellations.
Human Capital & Skills
  • Staff Productivity P1 Hours worked vs. Acts performed.
  • Staff Training & Knowledge P0 % of staff certified on specific treatments/protocols.
3. Financial Health
Financial Performance
  • Granular Revenue P0 Revenue per Doctor, per Activity, and per Patient type.
  • Cost Structure (Margin) P0 Operating margin analysis.
4. Satisfaction
Patient Experience
  • Net Promoter Score (NPS) P1 Patient satisfaction score (0-10) and likelihood to recommend.
  • E-Reputation (Reviews) P1 Volume & Sentiment on Google/Doctolib.
  • Referrer Network Volume P1 Number of appointments driven by external referrers.
Pierre Legendre

About the Expert

Pierre Legendre PMO at Stratos

Pierre Legendre serves as PMO in charge of Project Management (PMO) at Stratos. With deep expertise in Product and Technology Due Diligence, he helps healthcare networks and investors structure their operations for scale. His work focuses on implementing the data-driven "Stratos Approach," ensuring that operational fluidity supports—rather than compromises—clinical quality during phases of aggressive growth.